SHIPPING POLICY

All of our merchandise is proudly designed and made in Poland, using only the highest quality fabrics and in ethical working conditions for our employees.

Every order is shipped directly from Poland with love <3

HOW LONG DOES IT TAKE?

We kindly ask for up to 3-4 weeks from the moment you place your order to the moment we ship it out. Why does it take this time? Because we’re not fast fashion. And if we want to watch races in the future, we need to care about our planet 🙂

When you place your order, production begins especially for you. For each launch day, we prepare the fabric in advance — but the creation of the shirt is a multi-step process:

  1. The first family-run factory carefully cuts the fabric.

  2. The pieces are sent to our second workshop, where we add the embellishments – embroidery, rhinestones, pearls (fun fact: they’re 2 minutes walk from each other)

  3. Then they return to the first family-run factory, where your shirt is sewn together, labels are added and the piece is steamed.

  4. Finally, the finished shirts are sent to me (the founder/ your F1 bestie). I personally check each one, and I lovingly wrap your order by hand.

Not because I don’t have a team yet, but because this part brings me joy. When I prepare your package, I treat it like a gift — imagining your smile when you unwrap it.

After that, your shirt is shipped and that’s when delivery time starts.

DELIVERY TIME

The delivery time varies and ranges between 2 to 10 working days, depending on your shipping provider and chosen delivery method.

As soon as the package has left the warehouse, you’ll get an email with the tracking information so that you can follow your order more accurately. Please note that we reserve the right to extend the delivery time due to customs.

·         EU 2 – 5 working days

·         USA, Canada 2 – 6 working days

·         UK 2 – 6 working days

 

TRACK YOUR ORDER

Once your order has been shipped, you’ll receive a shipment confirmation email with your tracking number. To track your order, simply use that number on the courier’s website.

If you haven’t received your shipment confirmation email yet, it means your order hasn’t left the warehouse.

If you don’t pick up your package and it’s returned to us, we do not cover the shipping costs to resend it. You will be responsible for covering the new shipping fee.

 

SHIPPING OPTIONS

We provide the following shipping options: FedEx/ DPD/ InPost

 

SHIPPING COSTS

Shipping fees are calculated at checkout based on your country. Please note the below prices do not include duties or taxes. We are not responsible for any customs charges that may occur. 

·          European Union: 5€ – 13€ (depending on country)

·         United Kingdom: 15€

·         USA: 39€

·         Canada: 30€

*EU countries are Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

EXTRA DUTIES, VAT & TARRIFS

  • ·        European Union: No additional fees – your order is shipped from Poland, so you don’t pay any customs duties or VAT upon delivery.
  • ·        UK, USA, Canada, and other non-EU countries: Orders may be subject to customs duties, VAT, or other import fees depending on local regulations. These charges are the responsibility of the customer and are collected by the courier upon delivery.
 

 A little more info for our besties in:

 United Kingdom
Because we produce and ship from Poland (which has a trade agreement with the UK), customs duty is usually 0% – yay! 

However, UK customers typically pay around 20% VAT based on the total order value. Also, some couriers may charge a small handling fee (usually just a few pounds) when collecting taxes. 

We know this part isn’t the most fun, but we always try to make things as smooth and transparent as possible for you.

 

 United States

We know there’s been a lot of talk lately about new tariffs and fees in the US – so here’s what we know so far, explained in the most chill and honest way possible <3

The good news? We proudly produce in Poland (European Union), not in China. Why does that matter? Because tariffs on Chinese products can be over 125%, while for EU-made goods it’s currently around 10 – 25% – a huge difference. So no scary surprise charges here.

Right now, there’s a temporary suspension of new tariffs until July 9th 2025, and we’re keeping a close eye on any updates. But as things stand, here’s what you can expect:

  • You may need to pay around 10-25% in import duties (customs fees) based on the total value of your order (product + shipping).

  • The US doesn’t charge import VAT, which is great news!

  • Most couriers add a Merchandise Processing Fee (MPF), usually between $2 and $11, depending on your order’s value.

 

So for example:
If your order is around 150 EUR (including shipping), you might pay approximately 30–40 EUR in duties and fees upon delivery.

 

We’ll keep you posted if anything changes – and in the meantime, just know we’re doing everything we can to keep things fair, transparent, and stress-free for you.
Thanks for supporting small brands and European production <3

Please note: This is just an estimate based on the current regulations and typical courier practices. Actual charges may vary slightly depending on your location, the shipping carrier, and any updates to US customs policy. We’ll do our best to keep you informed – and we’re always here if you have any questions

 

Canada 

Hey bestie! If you’re ordering from Canada, here’s the scoop on what might happen when your package arrives:

  • You might need to pay a customs duty (import tax) — usually around 20 euros for a typical 1 T-shirt order.

  • Canada charges a sales tax (like VAT), but the rate varies depending on your province — it can be anywhere from 5% to 15%. For example, Alberta has just 5%, while provinces like Quebec or Nova Scotia charge up to 15%.

  • The courier might add a small handling fee for dealing with customs paperwork — usually just a few dollars.

Altogether, these extra fees can add up to around 40 euros (about 55–60 Canadian dollars) when your package gets delivered.

Why?
Since we ship from Poland (which is in the EU), your order goes through Canadian customs — and they have their own rules about taxes and fees on imports. Unfortunately, these are outside of our control.

Please note: This is just an estimate based on the current regulations and typical courier practices. Actual charges may vary slightly depending on your location, the shipping carrier, and any updates to US customs policy. We’ll do our best to keep you informed – and we’re always here if you have any questions

 

Switzerland

We’re super happy to ship to Switzerland, and here’s a quick & friendly breakdown of what might happen when your order arrives

  • Good news first:
    We produce in Poland (EU) – so your order is not subject to customs duties. That’s because Switzerland has a free trade agreement with the EU
    → No worries about extra import taxes!

  • What you might need to pay:
    • Swiss VAT (MwSt) – standard rate is 8.1%, applied to your order total (product + shipping).
    • FedEx handling fee – usually between CHF 5–20, sometimes plus a small % of the order value.

  • Example: if your order totals 140 EUR, expect to pay around 25–35 CHF in extra costs at delivery (that includes VAT + FedEx’s fee).

We know nobody loves surprise fees, so we wanted to give you the clearest picture possible. Because we manufacture in the EU, your total costs stay lower – and we’re always here to help if you’ve got questions. 

Please note these costs are approximate and can vary depending on FedEx procedures or local customs. We do our best to keep you informed, but the final amount may differ slightly.

 

Australia 

We want to keep things clear and simple for you when ordering from Poland  Here’s what you might pay when your order arrives:

  • Since we produce in Poland (EU), your order might have a small customs duty — usually around 5% of your order value (product + shipping).

  • Australia charges a 10% GST (Goods and Services Tax) on your total order value plus customs duty.

  • FedEx (or your courier) usually charges a customs clearance fee of about AUD 20–30 (~15–20 EUR) for handling the import paperwork.

So, if your order is about 170 EUR total, expect to pay around 35–45 EUR extra when your package arrives.

We do our best to keep these extra fees as low as possible and to keep you updated. Thanks so much for supporting us

Please note that the customs clearance fee may sometimes be lower or higher depending on the courier company and the specific shipment. We hope you’ll usually be positively surprised! This fee is not controlled by us but by the courier, and the amounts provided are only approximate examples.

 

 Singapore

Hey Singapore bestie!
When your package arrives, here’s what you can expect:

  • Singapore has a Goods and Services Tax (GST) of 9% (as of 2024) for imported goods worth over SGD 400 (~270 EUR).

  • Most small personal orders below that are GST-exempt, but customs can still apply GST if the declared value is above the threshold.

  • Couriers may charge a small handling/clearance fee — usually about SGD 10–20.

Example: If your order is worth 200 EUR (~SGD 300), you likely won’t pay any GST. If it’s 350 EUR, expect about 30 EUR in GST plus a small fee from the courier.

 

 New Zealand

Kia ora! Here’s how it works for our NZ besties:

  • New Zealand charges 15% GST on imports worth over NZD 1,000 (~550 EUR).

  • If your order is under this value, you usually won’t pay GST — but customs may apply it in some cases.

  • Couriers sometimes add a small customs processing fee (~NZD 20–50).

Example: For an order under 500 EUR, you typically pay nothing extra. For larger orders, add about 15% + handling.

 

Norway

Hei bestie from Norway!
Here’s the scoop:

  • Norway charges VAT (MVA) at 25% on imports over NOK 350 (~30 EUR) including shipping.

  • Most couriers also charge a customs handling fee (around NOK 150–300).

Example: If your total order is 120 EUR, expect around 30 EUR in VAT plus ~10–20 EUR handling.

 

South Korea

Annyeong! For our Korean customers:

  • South Korea applies 10% VAT on imported goods.

  • For items over USD 150 (~135 EUR), you may also pay customs duty, usually about 8% for textiles.

  • Couriers often add a clearance fee (~KRW 5,000–10,000).

Example: For a 200 EUR order, expect around 20–30 EUR in VAT & duties, plus a small fee.

 

 United Arab Emirates

Hey UAE bestie!
Here’s what to expect:

  • The UAE charges 5% VAT on imports based on the total value (product + shipping).

  • Customs duty is typically 5% for clothing.

  • Couriers may charge a small handling fee (around AED 20–50).

Example: If your order is 200 EUR, you may pay around 20 EUR in VAT + 20 EUR in duty + a small fee.

 

Saudi Arabia

Hey Saudi fam!
For KSA, the rules are:

  • Saudi Arabia applies 15% VAT on imports.

  • Customs duty for clothing is about 5%.

  • Couriers add a small customs handling fee (SAR 50–100).

Example: If your order is 200 EUR, expect 40 EUR in VAT & duties + small fee.

 

Bahrain

Hi Bahrain!
Here’s how it works for you:

  • Bahrain applies 5% VAT on imports.

  • Clothing usually has 5% customs duty.

  • Couriers may add a small fee (~BHD 2–5).

 

 Oman

Hey Oman bestie!
Your package will follow these rules:

  • Oman applies 5% VAT on imports.

  • Clothing is typically subject to 5% customs duty.

  • Small handling fee may apply (OMR 2–5).

 

Monaco

Bonjour Monaco!
Because Monaco is in a customs union with France/EU:

  • You don’t pay customs duty for EU goods.

  • Standard French VAT (20%) applies — but since you’re inside the EU customs area, you already pay VAT at checkout, so no extra VAT at delivery.

  • No extra handling fees.

So your price is final at checkout — no surprises!

 

Malaysia

Hey Malaysia!
Here’s what you need to know:

  • Malaysia charges 10% Sales and Service Tax (SST) on imports.

  • Clothing has about 0–10% import duty.

  • Couriers may charge a handling fee (~MYR 20–50).

 

Qatar

Hey Qatar bestie!
Your order may have:

  • 5% VAT on imports.

  • Clothing duty of around 5%.

  • Small handling fee (~QAR 20–50).

Important!

These are estimates based on current customs rules and typical courier practices — actual charges may vary slightly depending on your local customs and shipping carrier. We’ll always do our best to keep you informed and stress-free

 

WE SHIP WORLDWIDE

We are pleased to be able to ship our products worldwide. For pricing and delivery estimates, please see below.  All delivery times are from the date of dispatch. These times are estimates only and are provided to us by our shipping partners. Shipping times vary with each shipping location. 

Please note you will have to cover any duties or taxes due for your receiving country, these can be quite high depending on your location so be aware of the rough cost before placing an order.

Please be aware that customers outside of the European Union may incur additional customs duties or taxes or other customs requirements. Any such customs duties or taxes may be significant and so please ensure you confirm the position before placing your order. We are not responsible for any such customs duties, taxes or requirements, nor are we responsible for any parcels returned for unpaid customs duties or taxes or non-compliance, and we will not issue refunds under these circumstances. 

Please note that standard delivery operates weekdays Monday – Friday 8am to 5pm and commence from the date of dispatch. Delivery times may take longer over Public Holidays.

Estimated delivery times are to be used as a guide only and we cannot guarantee that you will receive your package within the above time frames. 

If you have any questions, please email us at  mizidesign.contact@gmail.com <3

 

 

RETURNS

FOR ALL THE RETURNS PLEASE EMAIL mizidesign.contact@gmail.com

Where we will provide you with the address to return your items to.

We really want you to love your MIZI merch, feel iconic in and to fit perfectly so we understand sometimes you will need to make a return. We have a 14-day return policy, which means you have 14 calendar days after receiving your item to request a return.

 To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mizidesign.contact@gmail.com 

Please note that as a small business we cannot offer free returns, you will need to cover the cost of returning the item. If your return is accepted, we will provide you with the address and you’ll need to send us the item/s, we will do a full quality inspection and then if in perfect condition we will process your refund. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at
mizidesign.contact@gmail.com

DAMAGES & ISSUES 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES 
MIZI DESIGN does not offer the option of exchanging goods. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at mizidesign.contact@gmail.com

Your funds will be refunded using the same method you chose to pay for your order. In the case of returning the goods, the cost of shipping is the responsibility of the customer. MIZI DESIGN reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in its original, unused, unaltered and unwashed condition.

IMPORTANT: We will refund the price of the Product(s) subject to any deduction we are entitled to make due to your use of or damage to the Product(s) as well as any additional customs fees the package may have on arrival. In any case, we will not reimburse the original cost of shipping

xoxo, MIZI DESIGN <3

 
 
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